Facilities Services

We offer one of the most extensive Building Maintenance and Facilities Support Services in the UK. So if you are seeking a Facilities Services partner with integrity and a proven track record combined with a service ethos beyond the ordinary, then take a closer look at Phosters FS.

Partnerships

Phosters is developing its business through partnership arrangements in the private & public sectors. To be the market leader and succeed in partnering we have to be innovative and forward thinking, qualities which we believe in and embrace.

Phosters partnership ethos aims to provide these Key Benefits:

• Continuous Improvement of workmanship and service levels by benchmarking, monitoring and reviewing.
• Support and development within local communities: employment of local labour, regeneration involvement and the introduction of innovative apprentice schemes through local schools. (If appropriate)
• The formation of strategic alliances with many parts of our supply chain.
• A commitment to non-adversarial working methodology, with the mutual benefit to all our partners.
• The pro-active promotion of equality of opportunity and the elimination of racial discrimination in all aspects of employment.
• Recruitment and continuous training of employees to ensure their full potential is achieved.
• The Generation of sufficient profits to reinvest to improve our service.
• Establish, manage and monitor Key Performance indicators and set targets for continuous improvement.
• Communicate Effectively.

Risks associated with open book/Partnering ethos working that could affect objectives and benefits:

Phosters believe there are risks in undertaking any type of collaboration, the greatest risks to a successful operation being:

• Not understanding fully the goals and aspirations of the Partners.
• Not having sufficient systems in place for communication and data capture.
• Partners not ‘buying in’ to the collaborative ethos.
• Individuals’ goals and aspirations being different to the group.
• Changes in key positions that lead to breaks in communication.
• Moving targets.

Through its experienced management team, Phosters have created systems and processes that enable the above risks to be nullified. Moreover key staff are trained on the identification of these risks arising and are able to modify operations to suit.

Mechanical and Electrical

We provide high quality technical services covering all aspects of the mechanical and electrical requirements of a building, including heating, ventilation and air conditioning, water, electricity and fire protection systems.

Our Mechanical and Electrical Services:

• Air conditioning
• LV & HV electrical distribution
• Lighting upgrades
• Lamp disposal
• Lighting maintenance
• Fixed wire testing
• Boiler maintenance
• BEMS/Controls installations and maintenance
• Reactive response service
• Dilapidation surveys
• Statutory inspections
• PAT testing
• Water treatment
• Environmental management and compliance
• H&S management and compliance
• Projects and small works
• Generators
• Lift maintenance
• Electronic planned maintenance programmes
• Forward maintenance planning
• Capital funding for plant replacement
• Fire and intruder alarms
• CCTV
• Inspections and fabric maintenance

Planned Maintenance

As the erection of a building only accounts for 2% of its lifecycle cost it is paramount to ensure that yearly expenditure is used in the correct way. By choosing Phosters you can be assured that equipment is not only maintained properly but that it is optimised in the most energy efficient way.

Phosters cannot stress enough the importance and benefit of a Planned Preventative Maintenance Programme. By using our bespoke systems, all plant and equipment is logged and a planned maintenance regime based on manufacturer’s instructions is put into operation.

Environmental / Waste Control

Phosters provide a variety of cost effective, sustainable, waste disposal solutions from collection to sorting, recycling, treatment and ultimately disposal of non-hazardous and hazardous waste.

We are committed to the principle and practice of environmental protection and sustainable development within Facilities Management and therefore take environmental considerations into account in all activities.

Responsibility for providing procedures and creating an environment where environmental awareness and best practice is easily understood ultimately rests with management, but carrying out good environmental practice is the responsibility of all those who attend the site.

Service Provider Management

Our approach to managing service providers is structured and comprehensive, with the aim to deliver high levels of performance. We help you assess the extent to which current levels of service provider performance can be improved. We then put in place a continuous improvement system, which includes all of the steps that need to be taken to deliver significant improvement.

Help Desk

We provide a 24/7 one stop, fast response for our on site support teams and clients through our Help Desk operations. This ensures immediate and effective customer service and the provision of fault resolution, performance monitoring and site reporting.

Disaster Recovery

Disaster Recovery is a service that is designed to ensure your company stays in business when disaster strikes. We provide a flexible solution that can be adapted to individual client’s needs, rather than a ‘one-size-fits-all’ approach.

Risk is inherent in all service activities and therefore every member of the Phosters team continuously manages risk with a formal and systematic approach. As a consequence Phosters acknowledges that the adoption of a strategic and formal approach to risk management improves decision-making, enhances outcomes and accountability.

Effective risk management requires:

• A strategic focus
• Forward thinking and active approaches to management
• Balance between the cost of managing risk and the anticipated benefits
• Contingency planning in the event that threats are realised

Risk management also provides a system for the setting of priorities when there are competing demands on limited resources.

Energy Management

Phosters can provide a strategic approach to the reduction of energy consumption in the work place through the management of utilities procurement, tariff negotiation and invoice validation, innovation, technology, management experience and hands-on building service expertise.

Cleaning

Cleaning Services typically include:

• Daily office cleaning
• Window cleaning
• Washroom hygiene
• Janitorial supplies
• Computer cleaning
• Specialist cleaning
• Support services

Mail and Messenger

We can provide management and maintenance of Mail and Messenger services. These services are designed to manage incoming and outgoing mail and internal document transfer effectively and efficiently, to reduce document flow and data processing.

Pest Control

We provide a complete service in the prevention and cure of pests using the most appropriate techniques and highly trained staff, ensuring that the spread of disease is eradicated. From bird control to the removal and prevention of unwanted insects and vermin.

Porterage

We provide Porterage management to ensure an effective and efficient service.

Security

Effective security arrangements not only protect your business from criminal activities such as theft, fraud and vandalism, but also protect and safeguard your staff, customers and your future commercial success.

We provide a tailored solution that encompasses managing and delivering a variety of security procedures, methods and systems, along with first aid, fire-fighting, disability awareness, health and safety procedures, and reception duties.

Car Parking

We provide a maintenance service of car parks and associated areas such as signs, bollards and road markings.


Be Inspired

Thoughts from Phosters