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Lift and Escalator Services

Phosters was originally formed in 1918 and has been providing a professional service to customers ever since.

We focus on delivering high quality services to all makes & models of lifts and escalators, including installation, refurbishment, maintenance, and servicing.

Lifts can be seen all around the UK. We install anything from small 50kg hoists to 5 tonne goods lifts, from small stair lifts to large escalators.

Our nationwide services include:

  • Passenger Lifts
  • Goods Lifts
  • Scissor Lifts
  • Mast Lifts
  • Disabled Access Lifts (Domestic & Public)
  • Dock Levellers
  • Bath & Bed Hoists
  • Pool Hoists
  • Cellar Hoists
  • Dumb Waiters/ Service Lifts
  • Conveyor Belts & Systems
  • Escalators
  • Stair Lifts (Domestic & Public)
  • Travellators
  • Inclined Platform Access Lifts
  • Parking Lifts
  • Window Cleaning Cradles
  • Static Cranes
  • Vehicle Ramps
  • Hydraulic Systems

  • Our core business is a supply of Comprehensive Lift Maintenance services to the public and private sectors across a full range of markets. Success has come from an unfailing delivery of the high levels of support and customer care that our clients demand.

    At Phosters Group we believe that reliability comes as standard. However each delivery is unique and tailored to the individual clients needs. Only you will know the importance of your lifts or escalators.

    In some cases you may find that your equipment is used infrequently and you therefore require the minimum number of services possible. In this instance we will tailor our service around this and ensure that you meet your statutory obligations. Of course when your equipment is not functioning correctly our call out teams will be there to help. (Statutory LG examinations LG1, 5 & 10, and form 54's are all carried out in-house by our trained technicians).

    On the other hand your equipment may be critical on a daily basis. In this instance we will gear our servicing routine to ensure the maximum efficiency of service use possible. If we feel improvements are needed, our service technicians will highlight this for you.

    A lift of any size is a big investment and at Phosters we utilise the most robust and technologically sound equipment possible. We view lifts as long term commodities of a building and provided they are looked after properly they will give many, many years of use.

    Due to our commitment to quality we may not always be the cheapest option when it comes to pure installation costs. However, when you factor in servicing, repair costs and most importantly downtime over the life cycle of the lift, you will start to appreciate that the Phosters way is the most cost efficient.

    Phosters boast a senior management team with over a hundred and fifty years of working knowledge in the lift industry, serving many different markets and operations. With such expertise and experience, we are able to produce systems and processes that are tried, tested and sustainable.

    We believe in providing outstanding service based on an understanding of our clients' needs. We are now in an industry leading position and capable of delivering a wide range of services nationwide through a network of offices. Our repair teams work night and day around the UK and they are all equipped with the latest technological equipment, are fully conversant with up to date working practices and operate in a polite and courteous manner.

    As one of the oldest established lift companies in the UK we have developed a knowledge and skill set to not only maintain and repair our equipment, but also many other manufacturers’. Some of the following companies are now no longer trading; however we are able to maintain these for you.

    Charles Willets, Waygood, Otis, Marryat & Scott, Wadsworth, Evans, Express, LA Husbands, Schindler, Bennie, Elephante, United, Oakham, Hammond and Champness, Kalea, Oakland, ER Cooper, Smith Major Stephenson, AP Stevens, Becker, BKG, Stannah, Thyssen, Independant, Bardeck, Brittannic, Acorn, Minivator, Porn & Dunwoody, Hydrax, and J & E Hall, amongst others not mentioned. We can also maintain and repair Paternosters and old hand drive dumbwaiters!

    We support the UK manufacturing industry by using as many component parts and fabrication facilities as locally as possible.

    DDA- Disability and Discrimination Act

    Whatever your building type we can help ensure that you are able to fully meet your requirements under DDA. Whether you need alterations to existing lift equipment, installation of new equipment and ramps, or alterations to the building fabric we can provide these services.


    Many people are still very wary of lifts and wonder "What happens if I get stuck?" Passengers can suffer acute anxiety in prolonged situations; you must reassure them that should a lift stop between landings they have a means to raise the alarm to facilitate a quick escape. Not only should you have an automatic warning system of lift failure but your passengers also need to be able to communicate with a person who is able to reassure them that assistance is on its way.

    Safety lighting

    Safety lighting may not sound as important as some of the other risks mentioned, but imagine the lift failing between landings as the situation above. This will be made considerably worse with a lighting failure, leaving passengers unable to find the emergency alarm and being unable to communicate.

    This can be achieved at no great cost, but remember also to install safety lighting in all areas used by maintenance engineers. It’s no good having lights in the car if the engineers cannot see to release trapped passengers.


    Many lift passengers believe that if ‘they’ or ‘it’ can fit in a lift then it is safe and cannot be overloaded, but this is not true. Lifts are designed and built to withstand certain weight limits, anything over these limits may result in failure of not only the lift car but can also affect some of the safety elements. Overload detection devices can be fitted to the lift; these may be audible or visual devices as well as preventing the doors from closing.

    Floor Leveling

    It is important that when a lift stops the floor of the lift is level with the landing. It may only be an inconvenience to an active person, but to somebody who is partially sighted, has a wheel chair or a baby in a push chair it can be an unexpected hazard that may cause serious injury. New technology is now available to overcome this problem.

    Wedged in Doors

    A large number of passengers still get stuck in doors when entering or leaving the lift. This can be embarrassing for both the passenger and you as an operator. New technology above what is required by British standards is now available to significantly reduce the possible contact with the doors.

    Safety Guards

    Unguarded Machinery is dangerous. Safety guards on moving or rotating machinery must be maintained. You must protect maintenance staff and all personnel allowed within the confines of the lift well and machinery room. Lifts built years ago did not have the same safety requirements as current lifts and past working practices are not acceptable under present day legislation.

    Black Holes

    Large gaps between the car and the well can create a hazard to inspection, maintenance and safety personnel. An adequate level of safety must be installed to reduce the risk of falling. This is a precaution strongly recommended by BS7255.

    Working on Lift Cars

    When working on the top of lift cars strict procedures must be adhered to especially if the car is to be moved. You have a ‘duty of care’ to ensure safe working practices are adopted when work is being carried out or inspections are taking place. You must provide a safe environment to reduce the risk of a death or serious injury.

    British Standards strongly recommend that on existing lifts when work is required on top of a moving car an appropriate control is available. This is supported by H&SE and therefore you should have one fitted.


    This must be carried out by trained personnel only. There are procedures set down by British Standards for the evacuation of trapped passengers. It would be much easier to locate a stuck lift by an audible or visual warning than having to open a landing door which is a major risk in itself.

    Safety Assessment

    It is required by law that every lift owner/manager makes a safety assessment for the health and safety of his employees and all persons using the lift.

    The chance of somebody falling down a lift shaft is very remote, but the outcome could result in major injuries or possible death. On the other hand, being caught in a lift door may be a regular occurrence although the injuries received are more than often minor or none at all. However, in the same circumstances with elderly people living in sheltered housing, the level of incident could be low but the severity of the injury could be high.

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