Quality Policy

Phosters are committed to its core values of Quality Management, Employee Development, Service Partnership and Customer Satisfaction to ensure the pursuit and advancement of excellence and to guarantee that we become the preferred Facilities Provider.

We believe that long-term relationships require a continuous commitment to business excellence. This commitment has been integrated into the heart of everything we do and is the key driver for building on our core competencies:

• Technical Excellence
• Integrity
• Managing & Driving Change
• Service Integration
• Productivity Improvement
• Direct Delivery
• Supply Chain Management

We believe that our customers come first so all our members of staff share the responsibility for ensuring that we provide a quality service. Managers demonstrate their commitment to quality by personal example and we deliver services that conform to customer requirements.

Our quality management is implemented in a systematic and planned way and we continue to review the quality management system and objectives on an on-going basis.

Quality Objectives:

• To implement and maintain a quality management system that enables us to deliver the agreed services to our customers.
• To implement and maintain a quality management system that complies with ISO 9001:2008.
• To recognise and develop the potential of our staff to support the delivery of quality services.
• Work closely with our customers and suppliers to achieve business objectives.
• Continuously review and improve our processes and levels of service to be best-in-class.

At Phosters we believe reliability comes as standard.

Thoughts from Phosters