Reliability, versatility, innovation – service delivery excellence
The key to success in all our business operations is the provision of outstanding service quality, based on an understanding our customers’ needs and surpassing their expectations.
Phosters business model is simple and highly effective: national business, local service delivery, industry-leading technology and committed people. We provide our services to some of the UK’s most illustrious organisations, in 2019 we delivered nearly 30,000 service visits to properties and sites across the country.
The overarching aim of our service delivery is to provide reliability for our clients. As a truly versatile and comprehensive service provider serving many different markets and operations, we understand the value of positive, long-term relationships.
Our historic success in contract management has derived from a coalescence of responsiveness and dependability, combining to achieve the reliability our clients expect.
Advanced service provision
In developing our advanced service provision, we partnered with a bespoke facilities and service management platform; tailored to control, automate, and guarantee all aspects of our business and service delivery.
This system uses integrated tracking and telematics in conjunction with an algorithmic decision-making platform to ensure our service teams are in the right place at the right time, delivering the requested service with the correct resources.
Since its introduction, our service provision has been overhauled – proving critical in the delivery of consistently excellent service across our portfolio. A further critical differentiator that sets us aside from the competition is the intelligent information provided to our clients’ management.
We are results-orientated, with a strong commitment to continuous improvement through the development of our processes, knowledge and systems.